Quality Customer Service and IT

In times past tone of voice service was not important to man senescers and staff that constituteed for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to move around. The money saved from this can in turn be used to benefit the local cities. Civic improvements can be do instead of paying for people to sit at home. To create this musical note service information technology needed to be implemented. This where the BAS or (Business Applications and Support) percentage enters the picture. The mission of BAS is to provide quality data processor software support by dint of a customer service oriented methodology.A while back, in front ITSD, there were ASU (Automated Systems Unit) psychoanalysts who lead and coordinated automation projects. They would gather up the requests from the antithetic SSG di visions/departments, do a preliminary analysis, write a work come in stating the request and/or problem that was to be solved through automation. The work order would then find its way to ISD ( culture Services Department) where it would be assign to a programmer analyst who would do an in-depth analysis with the help of the ASU analyst and define the requirements for the automation project. The programming would begin and soon, a new program was created and deployed. The requests and problems soon began to multiply and expand until it was like a virtual blizzard of requests, too many for one base unit to keep under control.Help arrived around 1990 in the form of the Automation Project decision maker the first of the Automation Coordination Specialists equanimous together to relieve some of the warhead falling on ASU. The Automation Project Administrator soon gathered in a handful of Automation Coordination Specialists who took on much of the cheat of the initial analysi s of automation requests and problem definition. They met with the users, defined the problem, wrote the initial work order, which then went to ASU to forward to ISD, and of decennium worked with the ISD programmers. The two units, ASU and ACU, found themselves still uneffective to keep up with the many automation requests, particularly since ASU had years forward branched out into computer hardware requisition and maintenance.Then came Information Technology and Support Division (ITSD). ASU and ACU merged into one entity, a small (but growing) and mighty automation division. ASU became Systems Operations and Support (SOS) and ACU became BAS Business Applications and Support.The BAS Analysts do in-depth analyses of computer software requests, working with the users and their management, write detailed functionality and design specs and work with the programmers to make sure that the final product is what the user requested and lead meet the needs of the department. Support nearl y all software applications at heart SSG, including the TAD Mainframe Benefit Issuance System GAPPS, CWS/CMS and a countless of PC based applications as well as intranet/internet.A dislodge in technology has occurred in the past, and will continue at change magnitude rate. What will we use in five short years, in ten years. the future of office automation will be achieved by all of us working together. This is important in this day and age when quality customer service is the buzzword for all branches of civil service. The link chart shows what the long-term plan is for the County of San Bernardino. These improvements will enable the line proletarian to put more people to work and less people on the public dole.